Home Computer Support

The Scanstation Computers home user IT support plan is designed to give you peace of mind that your home computers are running optimally and are protected from viruses. Think of us as your own personal IT department that you can call on to resolve your computer related problems and ask for advice.

Features of the support plan are:-

Annual on-site health check to ensure your computer is running correctly

Physical system check to make sure your computer is dust free and set up correctly
Check windows is up to date with the latest service packs & security patches
Check internet security / anti-virus software is up to date and providing protection
Advice on hardware & software upgrades

Unlimited email support

Do you have a niggling problem that you cannot find a solution for? Just email us your problem and we will endeavour to find a suitable solution
We provide advice for new software & hardware purchases

Telephone support desk

If you have a problem and would like to speak to us you can phone us directly and we will endeavour to resolve your issue over the phone
Should you have a more complex issue we will log your call on our helpdesk and find a solution then call you back to carry out the resolution

Remote support

To ensure fast issue resolution and where possible we will install a remote access solution on your system so we can control your computer and fix any problems directly resulting in faster support call resolution

Internet help desk & knowledgebase

You can log your support call with us 24x7, 365 days a year via our dedicated customer online helpdesk
Our online helpdesk contains a knowledgebase section that publishes useful and relevant articles about current support issues & IT market trends

Continue Browsing
Visit our homepage.