When will my order be delivered?
We offer next working day delivery on all our products as long as we have the item you ordered in stock and you reside in the UK mainland. If you want to enquire regarding stock please contact us. For larger items delivery may take slightly longer and we will inform you of this. We are unable to give a delivery time from the couriers as they will deliver between normal office hours.
What does ADF mean?
ADF stands for Automatic Document Feeder, A tray for automatically feeding a stack of documents into document scanners. Generally unavailable in large format scanners.
What does simplex & duplex mean?
Simplex is the process of scanning one side of a document as it passes through a document scanner, Duplex is the process of scanning both sides of a document as it passes through a document scanner.
Scan in black and white, not greyscale?
When scanning in greyscale, the file size tends to be several times larger than in black and white. Greyscale scans tend to pick up any crinkles in the paper and the end result is a rather messy image.
In black and white, the scanner will pick up the important information - borders, text etc. - but is not sensitive enough to also pick up feint lines or shading. The end result is much clearer and better if you intend to reproduce the image at some point.
If you have an A3 scanner...
Why not turn A4 documents 90 degress and scan them in landscape instead? This will speed up the throughput considerably as the scanner has less work to do to feed each page.
What warranty do I get?
All of our document scanners come with a minimum 1 years on-site manufacturers parts and labour warranty. All other products come with manufacturers individual warranties as specified.
Can I use your document scanners on a network?
Our document scanners that are compatible for use on networks are stated in the description of that scanner, most of our document scanners can be networked using a third party device called a Silex Server, this has to be purchased separately and allows sharing of a scanner across many PC's. For full compatibility please contact us for more information.
I have another comment or question?
If your question has not been answered here or you have a comment to make please contact us 01243 767399 and we will endeavour to help you.
Don't rely on the manufacturer's warranty
Most of the scanners come with a 12 months manufacturer's warranty. The service varies dramatically between manufacturers - some offer a next day swap-out, an engineer within 3 days or worse still a return to base, meaning you can be without your scanner for up to a week!
An alternative to this is taking out the extended cover available on all scanners. We'll get an engineer to you within 8hrs (or 4hrs if you opt for this service) and if the machine can't be fixed within another 8hrs, we'll give you a temporary equivalent to tide you over.
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