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0845 544 1605
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info@scanstation.co.uk
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Deliveries

Dispatch

  • All orders received before 5.00pm Monday-Friday will normally be dispatched the next working day. If there is a problem with your order preventing us from dispatching, we will normally contact you within 24 hours of the order being received by us or on the next working day.

Deliveries

  • Deliveries are normally made within 2 working days from dispatch unless advised otherwise or if being sent outside of the UK.
  • All deliveries are sent via Third Party Courier or Royal Mail Recorded Delivery .
  • Please ensure that someone is available at your delivery address to accept the goods, as a signature is normally required.

Overseas Orders

  • Scanstation Computers does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Scanstation.
  • While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order with Scanstation.

Delivery Charges

  • Delivery charges for all orders are as follows: United Kingdom: £10.00 up to 20 Kgs thereafter 25p per Kilo.
  • Delivery is FREE If your order is over £2000 and delivered within Mainland Britain.

 

Postage & Shipping

Royal Mail - Recorded Delivery With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. Most First Class Recorded items arrive by the next working day. Features and benefits Take advantage of Royal Mail's Recorded Signed For service and benefit from a range of great features.

  • Peace of mind with proof of postage
  • Use online tracking to check if your item has been delivered
  • A signature is obtained upon delivery
  • Next working day delivery for most First Class Recorded items

Returns

We know that you will be pleased with your purchases from Scanstation.co.uk. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

Open-Box Items (Used)

Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Scanstation.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to our Business customers)

Need to return an item?

You can request a return using our easy to use, online returns system which is accessed via your account.

In addition to this policy you should also refer to our general Terms and Conditions of Sale.

What is the ISO 13406-2 standard for LCD screen pixel faults?

All LCD displays sold at Scanstation.co.uk adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.

The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.

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